<html><head><style type="text/css"><!-- DIV {margin:0px;} --></style></head><body><div style="font-family:verdana,helvetica,sans-serif;font-size:10pt"><div>Hi Biju<br><br>I already have a PRI card provided by the BSNL. We have tested the asterisk software and we feel its not its performance is not upto the quality expected. <br><br>We observed the following major issues<br>1. Stability in terms of connections<br>2. Reporting functionality is missing<br>3. IVR and delays not upto the quality required.<br><br>We are looking for a software which is stable and provides quality. something in lines of Avaya or Alcatel.<br><br>Regards<br>Peter Paul<br></div><div style="font-family: verdana,helvetica,sans-serif; font-size: 10pt;"><br><div style="font-family: times new roman,new york,times,serif; font-size: 12pt;"><font face="Tahoma" size="2"><hr size="1"><b><span style="font-weight: bold;">From:</span></b> Biju Jose <biju@whitesindia.com><br><b><span
style="font-weight: bold;">To:</span></b> "This List discusses GNU/Linux & GNU, GPL Software " <mailinglist@ilug-cochin.org><br><b><span style="font-weight: bold;">Sent:</span></b> Saturday, July 18, 2009 1:36:41 PM<br><b><span style="font-weight: bold;">Subject:</span></b> Re: [ILUG-Cochin.org] Call Center Solution on Linux<br></font><br>
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<p class="MsoNormal"><span style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);">You need the digium card and asterisk software . Digium card is
used to connect E1 lines to the server.</span></p>
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<p class="MsoNormal"><b><span style="font-size: 10pt; font-family: "Verdana","sans-serif"; color: rgb(89, 89, 89);">Biju Jose</span></b></p>
<p class="MsoNormal"><span style="font-size: 10pt; font-family: "Verdana","sans-serif"; color: rgb(89, 89, 89);">Mobile : +91 9895 990 272</span></p>
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<p class="MsoNormal"><b><span style="font-size: 10pt; font-family: "Tahoma","sans-serif";">From:</span></b><span style="font-size: 10pt; font-family: "Tahoma","sans-serif";">
mailinglist-bounces@ilug-cochin.org
[mailto:mailinglist-bounces@ilug-cochin.org] <b>On Behalf Of </b>Peter Paul
Chakalackal<br>
<b>Sent:</b> Saturday, July 18, 2009 1:27 PM<br>
<b>To:</b> This List discusses GNU/Linux & GNU, GPL Software <br>
<b>Subject:</b> Re: [<a target="_blank" href="http://ILUG-Cochin.org">ILUG-Cochin.org</a>] Call Center Solution on Linux</span></p>
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<p class="MsoNormal"><span style="font-size: 10pt; font-family: "Verdana","sans-serif";">Hi
Mathew<br>
<br>
Thank you for the information. However, the company is into selling Hardware.<br>
<br>
I am looking at the software part of it.<br>
<br>
Regards<br>
Peter Paul</span></p>
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<p class="MsoNormal" style="margin-bottom: 12pt;"><b><span style="font-size: 10pt; font-family: "Tahoma","sans-serif";">From:</span></b><span style="font-size: 10pt; font-family: "Tahoma","sans-serif";"> Mathew Chacko <yesmathew@gmail.com><br>
<b>To:</b> "This List discusses GNU/Linux & GNU, GPL Software"
<mailinglist@ilug-cochin.org><br>
<b>Sent:</b> Friday, July 17, 2009 8:43:16 PM<br>
<b>Subject:</b> Re: [ILUG-Cochin.org] Call Center Solution on Linux<br>
</span><br><span>
I can think of Digium (The Asterisk Company) - <a target="_blank" href="http://www.digium.com/en/">http://www.digium.com/en/</a></span><br>
<br>
Mathew</p>
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<p class="MsoNormal">On Fri, Jul 17, 2009 at 8:35 PM, Peter Paul Chakalackal <<a rel="nofollow" ymailto="mailto:peter_paul@yahoo.com" target="_blank" href="mailto:peter_paul@yahoo.com">peter_paul@yahoo.com</a>>
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<p class="MsoNormal"><span style="font-size: 10pt; font-family: "Verdana","sans-serif";">Hi
All<br>
<br>
Can anybody help me with information on Call Center Solution on Linux Platform.
I am basically looking for the IVR, ACD system, Dialers and reporting
functionality.<br>
<br>
Regards<br>
Peter Paul</span></p>
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